Pole-A-Gise Dance and Fitness Studio Terms and Conditions

Information published on this web site is provided for the use of its visitors. Although care has been taken to ensure technical and factual accuracy, some errors may occur. Users are advised to check with business to confirm details as no guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Pole-A-Gise Dance and Fitness Ltd may alter the information on its web site from time to time. Pole-A-Gise Dance and Fitness Ltd shall have no liability arising from the use by any party of the information on this web site. Pole-A-Gise Dance and Fitness Ltd does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Pole-A-Gise Dance and Fitness Ltd exclude all liability for contamination or damage caused by any virus or electronic transmission.






1.1 Pole-A-Gise Dance and Fitness is managed by Pole-A-Gise Dance and Fitness Ltd. The address for Pole-A-Gise Dance and Fitness is Robanna House, 54 Cliveland Street, Birmingham, B19 3SN (Studio 64).


2.1 The decision to accept the application of a potential member shall be at the sole discretion of Pole-A-Gise Dance and Fitness.  Pole-A-Gise Dance and Fitness reserves the right to verify, or require proof of all information given in order to obtain membership and any fraudulent or wrongful information given in order to obtain such membership could result in the cancellation of all membership rights and the forfeit of all monies paid to Pole-A-Gise Dance and Fitness. If the membership application is accepted by Pole-A-Gise Dance Fitness, membership of Pole-A-Gise Dance and Fitness by the applicant shall commence as stated on the agreement. 

2.2 The acceptance of an application for membership of Pole-A-Gise Dance and Fitness shall constitute a legally binding agreement between the member and Pole-A-Gise Dance and Fitness.  Pole-A-Gise Dance and Fitness reserves the right to transfer the agreement, all or any part of its rights and responsibilities under this agreement to another organisation or bring the membership agreement to an end. The member hereby agrees also to be bound by Pole-A-Gise Dance and Fitness rules, a copy of which can be provided on request.  


3.1 The member acknowledges that Pole-A-Gise Dance and Fitness obligations and liabilities in respect of Pole-A-Gise Dance and Fitness are defined in this agreement and/ or within the Regulations Applicable to All Users.

3.2 The member is responsible for the consequences of any use of any of the facilities of Pole-A-Gise Dance and Fitness. Pole-A-Gise Dance and Fitness will not be liable for any indirect or consequential loss, damage, costs, expenses, theft or damage to property, whether arising under contract, or otherwise.


4.1 The member warrants and also represents that he/she is in good health and is not knowingly incapable of engaging in either active or passive exercise. The member further warrants that such exercise would not be detrimental to their health, safety, comfort, well-being or physical condition. As such all members are required to fill out a client consent form and screening form (PAR-Q) before training at Pole-A-Gise Dance and Fitness, and must keep their Instructor informed of any changes at all times; which may result in a new form being filled out or a doctors note being requested. If you are unsure if you are fully fit and able to do a session please consult your GP first. All details are kept in accordance with the GDPR.

If you are pregnant then unfortunately you will not be permitted to attend pole fitness classes at our studio, as we are not insured or qualified to teach you. For recent births (within 6 weeks natural birth or 12 weeks C-sec) we may request a note from your GP or Health Care professional if there are any serious health issues, concerns or injuries (existing or pre-existing).

Any member under the influence of alcohol or illegal drugs will not be permitted to participate in any classes for their own safety. If students knowingly attend sessions under the influence of alcohol, illegal drugs or are deemed to be acting in an unsafe manner, they will be asked to leave the class, and may risk losing any further classes and will forfeit any monies paid.

Although we will never book more than 2 people to a pole or 3 people to a hoop in classes, there may be rare occasions beyond our control, (e.g. COVID-19) where for healthy and safety reasons we maybe required to reduce the number of attendees per session.  In the event this takes places participant numbers will go down to small groups of 5 per session = 1 person per poles/hoops equipment or 1-2-1’s.


5.1 All membership payments due must be paid in advance by electronic bank transfer payable to:  Pole-A-Gise Dance and Fitness Ltd. 

Please note that all non standing order transactions will be subject to a £2.50 administration and handling fee to process this method of payment. ALL class slots are reserved on a first come first serve basis. To secure your slot will require full payment. Once  payment has been received. A confirmation email/text to confirm your booking will be sent out. Due to limited class spaces, we will not be able to guarantee any without payment. In the unfortunate event that your chosen class is fully booked. For health and safety reasons, you maybe refused admission once the cut off points reach.

5.2 There are three membership and four alternative class payment options available to members:

+ Studio & Online Class Membership  = This membership entitles the user to attend: (20x studio classes + 20x online classes + extras)

+ Studio/Outdoor Class Membership = This membership entitles the user to attend: (20x studio classes + extras)

+ Online Only Class Membership = This membership entitles the user to attend: (16x online classes + extras)

+ 4 Week Course = Our 4 Week course entitles the user to attend: (1 class per week over four weeks)

+ Day Pass = Our Day Pass entitles the user to attend:  (unlimited access to studio classes for 1 day)

+ Single Class Payment = Our single payment option entitles the user to attend: (access to attend 1 class)

All categories of membership or alternative payment option shall be subject to these Terms and Conditions of Membership which are in force at the time. 

Promotional Rates: From time to time Pole-A-Gise Dance and Fitness may offer a promotional rate. The promotional rate will run as per the promotion terms and conditions at the time of the promotional offer made.

5.3 Other categories of membership shall be stipulated by Pole-A-Gise Dance and Fitness from time to time.


6.1 All memberships holders are liable to pay membership fees irrespective of actual usage.

6.2 Members may elect to pay membership fees by Standing Order or Cash (please be advised that all non standing order transactions will incur a fee of £2.50). 

6.3 Pole-A-Gise Dance and Fitness reserves the right to increase membership fees on a yearly basis. If paying by Standing Order the contract is for a minimum of 4 weeks (the period). 


7.1 All memberships will run on a 28 day rolling contract until a request to cancel is received.


 Pole-A-Gise Dance and Fitness reserves the right not to fulfil and to cancel membership orders: 

8.1 In the event of obvious inaccuracies in prices, except that we may fulfil your order at the correct price; 

8.2If we are unable to obtain payment authorisation from the issuer of your payment card. 


9.1 We will deliver the membership details to the email address you supply to us when you place your order. You agree that we will not be responsible for failure to deliver the membership information if you have supplied us with an incorrect email address. 


Pole-A-Gise Dance and Fitness will not be liable to you for any delay in delivery or non-delivery of membership information in the following circumstances: 

9.2 where the issuer of your electronic bank transfer provider of payment card refuses to authorise payment to us; 

9.3 where such delay or failure is due to circumstances beyond our control or the control of our sub–contractors and agents, including but not restricted to war, electricity power failure, utilities failure, failure of telecommunications links, failure of transport infrastructure, fire, flood, government act, act of God, legislative constraints, strikes, labour disputes or malicious damage involving employees; 

9.4 where the email address supplied to us by you is incorrect. 


10.1 Members can choose to cancel their membership at anytime providing that 28 days written notice is provided by emailing our team at: poleagisedanceandfitness@aol.co.uk Please be advised that memberships will end 28 days following receipt of notification.

10.2 Please ensure when making a booking that you choose the correct date to attend your chosen service, as we operate a non refundable and transferable policy  for missed or cancelled slots on the following products/services: single sessions slots / day passes and 4 week course transactions.

10.3 If however, your booking is unfortunately cancelled due to unforeseen circumstances as a result of Pole-A-Gise Dance and Fitness no-longer being able to fulfil its obligations. A credit note for the amount owing will be applied to your account and must be used with a 28 day period of the cancellation date.

10.4 Pole-A-Gise Dance and Fitness may expel members or may terminate the membership of any member:

without notice and with immediate effect if the member's conduct, whether or not such conduct is the subject of a complaint by another member or group of members, and is such that in the reasonable opinion of Pole-A-Gise Dance and Fitness, it may be injurious to the character, name or interests of Pole-A-Gise Dance and Fitness or is such that it renders the member unfit to associate with other members of Pole-A-Gise Dance and Fitness or is such that it is not appropriate for the member to continue their membership or the member's behaviour is in the reasonable opinion of Pole-A-Gise Dance and Fitness to be inappropriate and or unacceptable.


11.1 Following Instruction/Attempting Moves

At all times you must only follow instructions given by your Instructor; it is forbidden to teach other students moves or to attempt moves that you have not yet been shown by a Pole-A-Gise Dance and Fitness Instructor.

Pole-A-Gise Dance and Fitness, appreciates that each student wants to progress in a reasonable amount of time. Which is why we are here to ensure you do just that in the safest possible way. If there is a move/exercise you’d like to try please ask your Instructor to show you. If we feel you are not ready for a particular move then we will give you an alternative to work on and build you up for the move you’d like to learn.Our Instructors have undergone full training to enable them to teach in the safest possible way. Undermining an Instructor is potentially dangerous and could result in removal from the class with any monies paid being forfeited.


12.1 If you are an Instructor or are planning and/or training to become an Instructor then please ensure that our team is aware of this before booking. We have no problem with allowing other Instructors to attend our classes as we understand that we all have to train somewhere, but for obvious reasons this could be seen as a conflict of interests if you fail to let us know.

Once in a class environment you are there as a student so teaching other students is strictly prohibited; regardless of your experience as an Instructor. Advertising your services as an Instructor is not allowed and if you are seen to be poaching students of Pole-A-Gise Dance and Fitness, then you will be asked to leave. Any breach of this condition may result in you being rejected from the class and any monies paid forfeited.


13.1 If service users are more than 5 minutes late to class, please be advised that you may not be granted access to attend your chosen class for health and safety reasons. The discretion to let participants join a session will be down to the instructor taking the session. Please note that if this is the case, Pole-A-Gise Dance and Fitness Ltd, will not accept any liability for any injuries obtained, as it will be duty of the service users to ensure that a full warm up is conducted before any exercise is carried out.


14.1 Prices displayed on the website will prevail at all times in relation to orders placed online (if applicable). If you make ongoing subscription payments we reserve the right to increase our prices at any time after the first period of your subscription has elapsed and will notify you by email with 10 days notice of any such price increase. 


15.1 If you are under 18 or are not using your own credit/debit card to pay for the subscription, you must ask the permission of the credit/debit card holder before entering the payment details. By clicking "Submit" you are confirming that you have obtained the express prior permission of the credit/debit card holder. (If applicable).


16.1 Pole-A-Gise Dance and Fitness reserves the right to make reasonable alterations to the type of facilities provided without notice and Pole-A-Gise Dance and Fitness shall not be liable for any inconvenience caused by building works and for the provision of essential maintenance services that occur for 14 days or less, due to matters beyond our control or improvement works. On occasions when necessary maintenance is required, Pole-A-Gise Dance and Fitness, or parts thereof, may be closed. No refunds will be given as a result of closure. However, a credit note may be provided and must be used within the time frame provided.

16.2  Pole-A-Gise Dance and Fitness reserves the right to change or remove any of the facilities located in its studio(s). In such an event notice will be given.


17.1 Information in relation to Pole-A-Gise Dance and Fitness normal hours of operation and the manned hours of the facilities are available from Pole-A-Gise Dance and Fitness upon request. Such hours may be lengthened or shortened at the absolute discretion of Pole-A-Gise Dance and Fitness with or without any prior notice being given to members. Pole-A-Gise Dance and Fitness shall endeavour to give members reasonable notice of change to such hours.


If you discover a fire, operate the nearest fire alarm. If you hear the fire alarm please follow the fire evacuation guidance.


A person who is not a party to these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce or rely upon any provision of them. 


We use the personal and transactional information (e.g. name, address, email address, phone number) ("Personal Information") you supply to us in order to fulfil your order. The lawful basis for this data processing while your membership is active is Contract. The lawful basis for the processing if your membership is cancelled or lapses is Legitimate Business Interest. 


Unless a member of our staff has been fraudulent or negligent, we will not be liable to you for any losses you may suffer as a result of unauthorised access by a third party to the information (including in particular credit/debit card details) you transmit when you place an order. It is your responsibility to ensure the security of your own credit/debit card details to avoid unauthorised use.  


Got any questions about our terms and conditions?

We're happy to address all your questions or concerns. Call us at 07964517985, email Info@pole-a-gisedanceandfitness.co.uk or use our contact form.

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